Describe the symptoms, when they started and any error code shown on the controller.
Request support →Share the exact model and serial number, plus photos of the required part if possible.
Ask about parts →Ask for manuals, model information and help understanding product features.
Ask a question →Before you contact us
- Product model and serial number, if available.
- A short description of the issue or question.
- Photos of the unit, controller or part where relevant.
- Your town or district and a suitable way to contact you.
For safety, do not dismantle a gas appliance or attempt repairs yourself. If you suspect a gas leak, avoid flames and electrical switches, leave the area and contact your gas supplier or emergency services.